Mba 704 Exam 4 Questions And Answers Verified 100% Correct!!.

what term is people reflect back on their actions/experience with a specific event/task to then cognitively process how strongly they believe they can successfully accomplish this even/task in the future {Ans: self-reflection}what term refers to service personnel required to express false, not natural expression, positive emotions such as smiling, most seasoned customers can easily pick up the difference {Ans: emotional labor}what term refers to a person's use of and preference for elaborate, intricate, and complex stimuli and thinking patterns {Ans: cognitive complexity}what are the 4 possible outcomes of group decision making {Ans: 1. majority-wins 2. truth-wins 3. two-thirds majority 4. first-shift rule}to be considered an intelligence under Gardner's approach, what 3 criteria must be met {Ans: 1. measurable 2. valued by the person's culture 3. a strength that the person defaulted to when challenged to be creative or solve a problem}the expectations of personal efficacy determines what 3 three things {Ans: 1. the decision to perform the specific task in this context 2. the amount of effort that will be expended to accomplish the task 3. the level of persistence that will be forthcoming despite problems, disconfirming evidence, and adversity}