Mha 702 Chapter 13-15: Questions/answers (Pass)

What is true for problems that certain employees experience in performing as required and in meeting the minimum standards of a job? A. Caused or aggravated by childhood trauma B. The fault of a manager for failing to do everything reasonable to help employees succeed C. Caused by employees' mental health issues D. A sign of failure by managers {Ans: The fault of a manager for failing to do everything reasonable to help employees succeed}The department manager should be the person who checks references for whomever he or she wishes to hire, consistent with the belief that the primary interviewer should do the reference checking. {Ans: False}Many first-line managers fail to deal with problem employee behavior because of their discomfort with traditional disciplinary processes and their hesitancy to criticize others. {Ans: True}It is preferable to start an interview with a question such as "Tell me all about yourself" so as to elicit as much information as possible. {Ans: False}The Age Discrimination in Employment Act (ADEA) removed most employers' ability to mandate retirement at a certain specified age. {Ans: True}Why should problems related to employee performance should be addressed differently from behavior issues? A. Performance problems