Mha 702 Chapter 13-15: Questions/answers (Pass)

The interviewer should be attempting to judge whether the applicant who is employed elsewhere is seeking change to obtain something desired or to escape something that is dissatisfying. {Ans: True}What is true for problems that certain employees experience in performing as required and in meeting the minimum standards of a job? A. Caused or aggravated by childhood trauma B. The fault of a manager for failing to do everything reasonable to help employees succeed C. Caused by employees' mental health issues D. A sign of failure by managers {Ans: The fault of a manager for failing to do everything reasonable to help employees succeed}When an employee exhibits behavior problems, it is not part of the manager's role to analyze the cause of the errant behavior but rather to address the results of that behavior. {Ans: True}Once in a while that which appears to be a performance-related problem can in reality be a behavior related problem. {Ans: True}What should department managers do when using the progressive discipline process? A. Use their best judgment in applying disciplinary policies forward any resulting documentation to Human Resources B. Postpone significant disciplinary action until a problem can no longer be ignored