The primary focus of everything the Phoenix Fire Department does is? {Ans: Customer Service (pg. 20)}Shift {Ans: The 24-hour period of time that a firefighter works. This is 0800 hours to 0800 hours every third day. The Phoenix Fire Department has 3 shifts (A, B and C) to provide coverage 24 hours a day, 365 days a year. (pg. 51)}Explain Rehabilitation (rehab) {Ans: To properly hydrating, resting, and providing nourishment following an incident. Injury identification/reporting & toxic/infectious exposure documentation (pg.16)}During the Demonstration phase, Recruits will be introduced to new skills and walk through steps in a non-evaluative manner. They will also be required to take a written quiz on each skill, with a minimum passing score of ______ (pg. 28) {Ans: 80%}What is the PFD way based on? {Ans: the principle that our members are the foundation of the Department. (pg.11)}Which Three NFPA's outline standards for Physical and Mental health and wellness {Ans: NFPA 1500, 1582, 1583. (Pg.46)}