In this mentioned case study about its customer service, has been ranked number 1 for the service it provides to its clients and the rank it has deserved and subscribed twice and that too consecutively just because of its service. TSA has been in this position consecutively that has been managed by. There are various reasons because of which the TSA has been considered as number 1. One of the basic reasons for this position is the selection, recruitment, and training procedure as followed by the TSA (). This follows a very unique feature of recruiting the employees of the company. One of the main policies followed by the TSA is that its main motive is to keep their recruited employees happy and very much satisfied. To stop the baggage theft which is happening at the airports Discussion 1 The prime motive of the TSA is to keep the employees satisfied and which helps the in gaining the full confidence and loyalty of the employees working in the organization. The recruitment process as followed by the TSA is very much different from that of the others. is ready to keep a post of the employee vacant, if someone has resigned