Wgu C720 Operations And Supply Chain Management 74 Correctly Answered Questions Latest Update

Inspection {Ans: This is an assessment of the quality of the good or service}Check {Ans: Analyze the revised process to determine if goals have been achieved}Backward Vertical Integration {Ans: When a company owns its suppliers}5 Dimensions of Service Quality {Ans: Reliability, Responsiveness, Assurance, Empathy, Tangibles}Process Design {Ans: This is how the product, either good or a service, is produced}Operations Management {Ans: The transformation of customer expectations into products or services}Joseph Juran {Ans: believed in 'fitness for use'}Order Fulfillment {Ans: Obtains customers' orders, enters them into the organization's information system, and finally delivers the order to satisfy customers}Ishikawa Diagram {Ans: Also known as the Fishbone Diagram}Standardization {Ans: Developing a preset procedure for performing an activity or job}Product Design {Ans: The determination of the characteristics, features, and performance of the product}Quality Management Expert that used the phrase, "Do it right the first time" {Ans: Phillip Crosby}Do {Ans: Implement the plan and document any changes made}Product Technology {Ans: The application of knowledge to improve the product}Work Execution {Ans: This is the performance of the plan created in the product and process design}Product Development {Ans: A teamwork-oriented process