Front Desk Representative Questions And Answers Fully Solved

If a guest loses a safe deposit key, you should: {Ans: remind the guest that he or she are responsible for all drilling and replacement key costs.}What should you do if a guest requests a late check-out? {Ans: charge the guest 50% of the normal room change}A follow up courtesy call should: {Ans: Take place within 10 minutes of guest's move}The standard non-discounted rate for a specific type of guest room is referred to as the ______ rate {Ans: Rack}A guest approaches the front desk to request a room, but has not made a reservation. What should you do? {Ans: Check whether there are available rooms}Which of the following gloves can be properly disinfected and reuse as a safety equipment? {Ans: Latex and utility and leather}Reservations involving _________ should be pre-blocked {Ans: VIPs and Accessible rooms}Which of the following is recommended personal appearance guideline for hotel employees? {Ans: Use little or no cologne or perfume}Non-guaranteed reservation are typically help until: {Ans: The evening of the guest's expected arrival}When handling a guest's mail, message, faxes, and package: {Ans: Log the items in the incoming mail logbook when they arrive}A front desk