Usps Sales & Services Associate Training Study Guide Questions And Correct Answers

Shipping Services are those products in which the Postal Service is competitive with other delivery companies. What services does this include? {Ans: Priority Mail Express, Priority Mail, Parcel Select, Parcel Return Service.}When are balloon charges applied? {Ans: Packages weighing less than 20 lbs that measure over 84" but not more than 108" (length + girth combined) that are shipped Priority mail zones 104 or Standard to all zones.}Dimensional weight pricing is determined by length, width and thickness (height) and __________. {Ans: Weight.}What does G.I.S.T. stand for in the processing of engaging customers? {Ans: Greet, Inquire, Suggest, Thank.}What are some accountable paper credits that can be assigned to a SSA? {Ans: Cash, paper stock (postage stock, stamped envelopes, stamped cards and IRC's [International Reply Coupons]), money orders and non-postal stamps (migratory bird), semi-postal stamps, Philatelic products.}What procedures does the Post Office follow is a PO Box is not paid by the 10th day after the due date? {Ans: On the 11th day the box must be closed and all mail is returned to the sender. The lock will be changed after 48 days. If the customer reopens the box after the 10th day, a late