Healthy people 2020 goals {Ans: - attain high quality lives - achieve health equity - create environments that promote good health - promote quality of life}Professional communication {Ans: Courtesy, use of names, trustworthiness, assertive, empathy vs. sympathy}Empathy vs. sympathy {Ans: Understanding what it feels like vs. feeling sorry for someone}Touch {Ans: nurses are required more than ever to bring the sense of caring and human connection to their patients. Touch is one of the most potent forms of communication.}Levels of prevention {Ans: Primary, secondary, tertiary}Courtesy {Ans: Common courtesy is part of professional communication. To practice courtesy, say hello and goodbye to patients and knock on doors before entering.}Ethnocentrism {Ans: A belief that one's own culture beliefs are better than others}Health {Ans: state of complete physical, mental and social well-being, not merely the absence of disease or infirmity}Principles {Ans: Autonomy, beneficence, nonmaleficence, veracity, justice, fidelity}Erickson {Ans: 8 stages of human development; psycho-social theory, overcome a conflict to move successfully to the next stage}How to use in assessment {Ans: assess the patient in all areas to look at the patient holistically}Culturally congruent care {Ans: Fits the person's life patterns, values,