Genesys Certified Cloud Partner (Ccp) | 2023 | 115 Questions With 100% Correct Answers | Updated & Verified | 33 Pages

Which one of the following is the most inclusive Genesys Cloud CX organizational unit? a. Division b. Corporation c. Organization d. Location {Ans: c. Organization}The only required parameters when creating a callback are? Select all that apply. a. callbackScheduledTime b. callback number c. callback agent d. queueId {Ans: B and D.}What is the purpose of an evaluation form in quality management? (Select all of the correct answers) a. They measure how well your agents are performing at their job. b. They provide customers a way to give feedback about their experience. c. They can highlight where additional agent training might be needed. d. They measure the effectiveness of a campaign. {Ans: A, C, and D.}Using a __________________ of the email and chat conversations, it is possible to create a representation of those external objects in Genesys Cloud as email or chat objects. a. ACD Route b. API c. CRM d. POST request {Ans: d. POST request}__________________ APIs are used to create a new ACD web chat and interface on behalf of the guest (customer) participant. a. Customer chats b. Guest chat c. Friend chats d. Web chat {Ans: b. Guest chat}Which of the following telephony