Order Qualifers {Ans: basic criteria needed for customers to notice a product (need to be in the game)}forward pass {Ans: A critical path method technique for calculating the early start and early finish dates by working forward through the schedule model from the project start date or a given point in time.}core competency {Ans: what your company does best that gives you competitive advantage and is almost impossible for other companies to copy}supply chain {Ans: A network of manufacturers and service providers that work together to create products or services needed by end users. These manufacturers and service providers are linked together through physical flows, information flows, and monetary flows.}five phases of product and service development {Ans: concept development, planning, design and development, commercial preparation, launch}functional strategy {Ans: determines how the function will support the overall business unit strategy: marketing, finance, HR}activities involved in SCM {Ans: plan, source, make, deliver, return}order winners {Ans: a criterion customers use to differentiate the services or products of one firm from those of another}DMADV {Ans: Define, Measure, Analyze, Design, Verify (quality approach)}crashing a project {Ans: shortening the overall duration of a project by reducing