Emd Exam Study Guide Latest 2023 Graded A+

STAY ON THE PHONE {Ans: WHEN WORKING WITH A CHILD CALLER, YOU MUST TELL THE CHILD TO ____ __ ___ _____.}2 {Ans: EMOTIONAL CONTENT AND COOPERATION SCORE IS BROKEN INTO FIVE LEVELS ANXIOUS BUT COOPERATIVE IS LEVEL?}WHAT WHY {Ans: TELLING THE CALLER ____ YOU ARE DOING AND ___ HELPS ASSURE THE CALLER YOU ARE HELPING THEM AND BEING PRODUCTIVE. THIS CAN HELP CALM AN AGITATED CALLER.}FOREIGN LANGUAGE {Ans: TO EFFECTIVELY WORK WITH FOREIGN-LANGUAGE CALLERS YOU HAVE TO KNOW HOW TO OBTAIN _______ ________ SUPPORT.}VOICE CARRYOVER {Ans: ALLOWS HEARING IMPAIRED CALLERS TO SPEAK TO CALLTAKERS AND RECEIVE TTY/TDD ANSWERS FROMM THE CALLTALER.}CODE OF ETHICS {Ans: THE ____ __ ______ - sTANDARDS OF CONDUCT ESTABLISHED BY A PROFESSIONAL ORGANIZATION.}AN ADULT {Ans: WHEN WORKING WITH A CHILD CALLER, YOU SHOULD ASK TO SPEAK TO __ _____ WHEN NECESSARY.}24 {Ans: TO RECERTIFY AS AN IAED EMERGENCY DISPATCHER (ONE DISCIPLINE), YOU MUST COMPLETE AT LEAST __ HOURS OF APPROVED CDE DURING THE RECERTIFICATION PERIOD.}INTENDED MESSAGE {Ans: EFFECTIVE LISTENING IS MORE THAN JUST HEARING; IT IS INTERPRETING THE ________ _______ CORRECTLY.}ACKNOWLEDGE {Ans: WHEN DEALING WITH EXCITED CALLERS, THE CALLTAKER NEEDS TO ___________ THE CALLER'S EMOTIONS.}QUALITY IMPROVEMENT