Chapter 25 Leading And Managing In Nursing 7th Edition Yoder-Wise Test Bank

This study source was downloaded by 100000859819779 from CourseHero.com on 02-02-2023 13:54:36 GMT -06:00https://www.coursehero.com/file/58226004/25pdf/ N U R S I N G T B . C O MChapter 25: Managing Personal and Personnel Problems Yoder-Wise: Leading and Managing in Nursing, 7th Edition MULTIPLE CHOICE 1. The most important approach that a nurse manager can take with an emotionally troubled employee is to: a. act as a therapist for the employee. b. adjust the standard of care to assist the employee. c. assist the employee in obtaining professional help. d. adjust the employees work schedule to decrease stress. ANS: C Emotional difficulties are usually beyond the scope of skills that a nurse manager would normally employ. A referral needs to be made to a professional who is specifically prepared to deal with this kind of difficulty. TOP: AONE competency: Communication and Relationship-Building 2. The nurse manager knows that the most serious effect that absenteeism has on the nursing unit is that: a. using replacement personnel with new ideas may be beneficial. b. salary costs are lower because personnel are fewer, and outcome is favorable. c. absence on the part of the rest of the staff is decreased. d. unacceptable patient care may