A grievance brought by a staff nurse against the unit manager requires mediation. At
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the first
mediation session, the staff nurse repeatedly calls the unit manager�s actions unfair, and the
unit manager continues to reiterate the reasons for the actions. What would be the best course
of action at this time?
At a second negotiation session, the unit manager and staff nurse are unable to reach a
resolution. What is the appropriate next step?
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