C489 Organizational Systems And Quality Leadership - Task 2

Running Head: Task 2C489 Organizational Systems and Quality Leadership - Task 2Western Governors University 1Task 2A. The main justification for doing an investigation of the root cause is to solve a problem. You need to be able to identify what the problem(s) are, and what the causes are to solve a problem. The main purpose of using RCA (Root Cause Analysis) is to determine what has occurred, how it has happened, and why. Conducting an RCA helps the investigator locate the source from which the problem originates, thus enabling them to solve the problem, and helps put in place measures to prevent the problem from occurring again in the future.A1. Explain each of the six steps used to conduct an RCA, as defined by IHI.Step one in using an RCA is to identify what happened. The data must be as accurate as possible and as detailed as possible. You may construct a flowchart to help in visualizing the process and clarifying the order of events. You are discovering the truth in that step of the process. To be correct, you need to check the incident report and the medical chart of the patient. The information collection shouldn't be done by