Plan And Communicate A Time-Based Task

COMM1010: Communication at Work Student Name: Date: July 22, 2021 PART 1: CUST OMER EM AIL CUST OMER EMAIL T EMPLAT E Subject Line New Delivery Date and Refund of Payment Gre e ting: Dear Ms. Colon, First pa ra gra ph: We apologize for the inconvenience we have caused due to the delay in the shipment of your package. We have taken full responsibility for the problem and we are working with Accounts Receivable to resolve the matter by Wednesday, July 25. Se cond pa ra gra ph: Your business is very important to us and we place a high premium on your continued business relationship with us. Therefore, we have decided to refund the full amount of the delivery cost of your package. We are also working to expedite the shipment of your package will be delivered by Wednesday at no cost to you. Please expect two follow-up emails by Wednesday, which will provide added information on the refund, and the tracking information for your package. Ending pa ra gra ph: We appreciate you doing business with us, and we look forward to continuing our business relationship. We promise that everything will be done to prevent this happening