Total Quality Management Is A System Approach And An Integral Corporate Strategy Part

"TQM is a total system approach and an integral part of corporate strategy.It works horizontally across functions and departments involving all employees from top to bottom."Explain and clarify the implications of this statement.Total quality management (TQM) is a structured approach to overall organizational management. The focus of the process is to improve the quality of an organization's outputs, including goods and services, through continual improvement of internal practices.TQM is considered a customer-focused process and aims for continual improvement of business operations. It strives to ensure all associated employees work toward the common goals of improving product or service quality, as well as improving the procedures that are in place for production. Total quality management transcends the product quality approach in the sense that it involves everyone in the organization and encompasses its every function: administration, communications, distribution, manufacturing, marketing, planning and training among others.The TQM philosophy focuses on teamwork, increasing customer satisfaction, and lowering costs. Organizations implement TQM by encouraging managers and employees to collaborate across functions and departments, as well as with customers and suppliers, to identify areas for improvement, no matter how small. Teams of workers are trained and empowered to make decisions that