Quality Management In An Organization

Quality Management SystemName:Course:Tutor:DateQuality Management in an OrganizationQuality management is a very important process in an organization, which ensures that its products and services are consistent in terms of quality, value and satisfaction they offer to its target customers. Quality management consists of quality planning, quality control, quality assurance and quality improvement (Naidu, Babu, & Rajendra, 2006). Quality planning allows an organization to ensure that quality objectives are converted into deliverables with specific timeframes to achieve them. Quality control and quality assurance ensures that an organization is able to achieve and maintain quality of its products and services (Godfrey & Juran, 1999) On the other hand, quality improvement ensures that an organization is continuously finding ways to improve the quality of its products and services. The process of quality management requires putting in place a quality management system. Quality management systems represent the current business arena where organizations are becoming more aware of the need to ensure that they provide quality services and products to their clients. In addition, without recognizing the need for QMS, many organizations may lose their competitive advantage to their rivals and competitors, which many are not ready to lose