Inf 340 Week 3 Hoosier Burger Case Part 3 Assignment

Eliciting Quality RequirementName:Institutional affiliationCustomer Satisfaction QuestionnaireHoosier BurgerCustomer Satisfaction QuestionnaireDear [CUSTOMER FIRST NAME]Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.Sincerely, Thelma Mellankamp, ManagerOverall, I am very satisfied with the way [Company] performed (is performing) on this project. Strongly Disagree Somewhat Disagree Neither Agree nor Disagree Somewhat Agree Strongly AgreePlease cross the number that correspond with how you feel about the restaurant;Buying ProcessSales staff professionalism:10 9 8 7 6 5 4 3 21N/AAbility to understand customer’s challenges:10 9 8 7 6 5 4 3 21N/ASpeed of delivery:10 9 8 7 6 5 4 3 21N/AValue PropositionValue for money:EXCEEDS EXPECTATIONUNACCEPTABLE10 9 8 7 6 5 4 3 21N/AProducts/ServicesHow would you rate the overall quality of our product/service?10 9 8 7 6 5 4 3 21N/AStrategic DirectionOverall, how would you rate the strategic focus of our business?10 9 8 7 6 5 4 3 21N/AHow would you rank our business in