Risk-management plan briefGuiding principlesCare centered on treating people with dignityService excellence focused on improving patient care, improving the patientexperience, and reducing costsEffective communication and sharing of informationIntegrate with risk management principles and practice in every decisionKey dimensions of performance for which risk is assessed include efficacy of health intervention, suitability and appropriateness, availability of service, timeliness of service, effectiveness of service, safety of clients, efficiency in providing services, and respect and caring for clients CITATION HPS18 \l 7177 (HPSO, 2018). The key functional areas for risk management areClinical care – Patient outcomes, quality of life consequences and management of care in preventive health.Patient Safety –capability for a safe environment for clients by evaluation of policies, procedures, coordination of careAccess and Availability – capabilities and effectiveness in providing appropriate servicesWait-time standard operating procedure briefIn service time for each doctor should correspond to the scheduled appointment slots. The number of patients booked per day should not be than the doctor’s capacity to see them.Appointments scheduling should be continuously examined to optimize slots and match supply with demand by adding more doctor consultation hours. Demand should be matched to supply by converting unused