Customer Recovery

Customer RecoveryNameInstitutional affiliationMotel ManagerAs a motel manager I would feel disrespected and insulted by the customer. Being a manager my sole responsibility is to ensure that the services and condition at the motel are up to standards and conform to the customer needs.Thus when a customer feels disgruntled with the status of the motel yet I have spent a lot of money to ensure critical services are available, then I feel disrespected and insulted. Moreover, the motel had recently spent $475 on the repair of the air conditioner, but still the customer feels the system is not working.TravelerAs a traveler I would feel let down by the poor services and condition of the motel. Businesses should always value the customers (Wirtz, Pistoia, Ullrich, & Göttel, 2016). Therefore, the manager should have ensured that the air conditioner works perfectly to avoid inconveniencing the customer. Providing poor services will adversely affect the reputation and long-term performances of the business (Amos et al., 2019).Type of Customer: The TravelerThe traveler is an aggressive customer. An aggressive customer often complains a lot and easily.