Case Study The Disgusting Restaurant At The End Of Chapter 8 In Your Textbook.

Case Study: The Disgusting RestaurantNameCourseTutor’s NameDateCase Study: The Disgusting RestaurantFeedback is a critical element for successful management especially when the feedback is timely. Feedback helps the management understand how they are progressing towards their goal. Feedback could come from a diversity of sources including reviews, measurement, and customers. In the case of the Disgusting Restaurant, feedback came in the form of a complaint by a customer. Besides feedback that is received whenever there is exceptional or ineffective performance it is important for the restaurant to receive ongoing feedback to ensure it is maintaining effective customer service. Customer feedback would help the restaurant improve its products and service. By listening to customers, the managers would learn about the flaws and the strengths of the restaurant as well as the needs and expectations of their customers as they evolve. With this information, the restaurant can fulfill the needs and expectations of their customers CITATION Cel15 \l 7177 (Celuch, Robinson, & Walsh, 2015).The restaurants current system of obtaining customer feedback is ineffective because it requires much effort from the customer. A customer has to visit the company’s website and besides the