Lp2 Assignment Engaging Customers - How Difficult Is It To Treat Someone Well?

Engaging CustomersNameInstitutional affiliationEngaging CustomersQuestion 1The specific behaviors that the owner of Furniture Barn exhibited include shouting and irresponsibility.The owner immediately shouted at the customers (Mercia and Lamar) indicating that he is available in case they need help. Such action clearly indicates that he was not interested in serving the customer or he was engaged in other activities hence cared less about the customers. He immediately became unavailable and unreachable when the customers needed help, which indicates that he was never interested in serving the customers. Such incident shows he is irresponsible and does not care about the customers’ needs. According to Timm (2013, p. 36), behavior of a sales person plays a critical role in enhancing customer experience in a store.Question 2The organizational personality that Furniture Barn exposed was a serious case of disorganization. The general appearance of the store and the grooming of the sales person was wanting. Timm (2013, p. 31) indicates that appearance and grooming are attractive features for customers. The store was poorly arranged and furniture lacked price tags. Additionally, the sales clerk was poorly dressed which