Ops/571 Wk 2 Assignment: Statistical Process Control Methods

Statistical Process Control Methods Name Course Tutors Name Date Statistical Process Control project The statistical Process Control (SPC) is a quality control tool that uses data to determine whether a process is working within the required parameters or not. SPC techniques are used in the analysis phase of the six sigma tool of DMAIC (define, measure, analyze, control). SPC aids in quality control by measuring process stability and variation (Evans Lindsay, 2002). Although SPC was developed for quality control in the manufacturing industry, it is versatile enough for application in many areas. In this project we will apply SPC to the process of allocating patients to a clinical care program. Allocation to the program is dome from a central placement schedule. The process metrics are defined by the waiting time for placement and the variability of waiting times. The current process had an average waiting time of two weeks and varied between one day and three weeks before process improvements were made. Process improvements were intended to reduce the average waiting time to less than ten days. The purpose of the current project is to analyze the process data to determine whether it is within statistical control. The tool for