Fin 571 Week 6 Signature Assignment

MemoTo: Human Resource Manager; McDonald Chain of RestaurantsFrom: NameDate: 2nd December, 2017Re: Consideration for hiring for the position of Operations Consultant I acknowledge the efforts that your company has made towards streamlining the operations of the organization to improve customer satisfaction. For instance, the color, temperature, music, and cleanliness is appealing to the modern customer. The company has also made great strides to clear its initial image of unhealthy food restaurant, as it is clear, obesity is a major concern in most first world countries. The menu includes a variety of healthy choices. However, the changes have come at a great cost and could have a negative impact on the company's profits. My degree in Masters of Business Administration has equipped me with the knowledge and skills in Operations Management that would enable the company to achieve even greater customer value at a much lower cost. Process Improvement Project on process improvement revealed that few service businesses document their processes. Only about 10% declared that they document all business processes. Over 50% reported that they do not document processes at all. As the result, service businesses suffer from reliance on individuals, long time spent to training new employees, lack of