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Download DocumentBank – Citibank Singapore
Banking sector
The global financial system is the worldwide framework of legal agreements, institutions, and both formal and informal economic actors that together facilitate international flows of financial capital for purposes of investment and trade financing. The system has evolved substantially since its emergence in the late 19th century during the first modern wave of economic globalization, marked by the establishment of central banks, multilateral treaties, and intergovernmental organizations aimed at improving the transparency, regulation, and effectiveness of international markets. From the late 1800s to early 1900s, weak passport requirements and innovations in transportation such as steamships and railway growth accelerated world migration, while enhancements in communication technology accelerated the sharing
issue - it occurs if the connectivity and link is down and so the customer is not able to fetch the detailsLink down – if the link is down then the customer will not be able to fetch the details.
Interrelationship Diagram
The diagram is used to capture the interrelationships between the processes and then taking steps to control the same. It is first step towards the process map. The VoC is taken and then process is mapped. The relationships are between departments so that the processes can be streamlined. On the basis of the VoC there can be processes to check the departments/processes which can add value or not, it can check with the cycle time to complete the processes. As shown below it is an example to check the process in the bank.
Pareto Charts
It allows quantitative comparison of factors relating to the process and/or problem. A data display tool that breaks down discrete observations into separate categories for the purpose of identifying the “vital few”.
The issues from the customers can be found with respect to the VoC and then steps can be grouped in the hierarchy. The hierarchy can be used to prioritize the issues and then factors affecting the most of the business can be grouped and actions can be taken accordingly. The charts are the bars which represent the highest to lowest priority of the issues and then allow company to take actions so that majority of the issues can be resolved by resolving the major issues.
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