Unit 6 Assessment Conflict Management Answers

Unit 6 Assessment Conflict Management Name Institution Conflict Management Question 1 In any work place, conflicts are bound to take place because different people have different values, needs, interests and goals (Anderson Bolt, 2011). There are different conflict management styles. They include forcing, avoiding, compromising, accommodating, and collaborating. Forcing is when a person uses the power or authority he /she has to get his own way despite the other partys objections. This strategy is aggressive, uncooperative. Avoiding means that a person does not pay attention or attempt to resolve conflicts. He or she does not address either his/her interests or those of the other party involved. The person simply withdraws from the whole situation or sidesteps it. Compromising refers to when a person looks for a solution that works for both of the parties concerned in the conflict. It is sort of loose- loose situation where both parties cooperate and work together to get a solution. Accommodating means taking in the other partys concerns more than your own. It has a higher level of cooperation than assertiveness and is a perfect style when the other party is an expert in the situation leading to the conflict. Collaborating is when both