4-1 Assignment: Memo Southern New Hampshire University Hrm-3

4-1 Assignment: Memo Southern New Hampshire University HRM-360: People Analytics 09:04:27 GMT -05:00Analyze DataThrough analyzing the performance and employee engagement data for each branch, I’ve found that Big Cityville scored the highest in product knowledge (96.1%) and work quality (93.7%). Smallville, on the other hand, held higher scores in communication skills (92.5%) and customer satisfaction (93.5%). However, this is not to say that Suburbanville held low scores overall, but that they fell a point or two behind on each category.Compare and Contrast TrendsSome points of concern would be communication skills and customer satisfaction for BigCityville, as the scores reflected are 84.2% and 84.3% respectively. This is telling that whilemost employees are knowledgeable about products and work quality is fairly high, there needs to be further training on communication skills and customer satisfaction. These two categories are just as important as the work being done as we must ensure customers are satisfied and communication is effective throughout each branch. Similarly, there should be someimprovement in customer satisfaction for Suburbanville and product knowledge for Smallville. Seeing as the numbers do not fall far too behind, we can surely achieve higher scores.RecommendationsIt appears that the average scores in