Traa Towing And Recovery Association Of Ameri...

TRAA Towing and Recovery Association of America National Driver Certification EXAM 2025 100 QUESTIONS AND CORRECT ANSWER Customer Service: Which of the following statements is true regarding vehicle condition forms? a. signature does not release you from negligent actions. b. A picture replaces the need for a form. c. You only have to describe the damaged area of any vehicle. d. All forms should be in triplicate. - answer>>>a. signature does not release you from negligent actions. Customer Service: When dealing with an angry customer you should not: a. Refer your customer to your supervisor. b. Explain what you can and cannot do. c. Argue with your customer. d. None of the above. - answer>>>c. Argue with your customer. Customer Service: The most important communication skill you can develop is: a. Talking b. Reading c. Listening d. Writing - answer>>>c. Listening Customer Service: In most cases, the first and most direct contact the customer has with a towingcompany is: a. The owner b. The manager c. The driver d. The bookkeeper - answer>>>c. The driver Anytime you recover a vehicle, what is the last thing you should do when the vehicle is hooked up? a. Walk around and make sure