State Farm Interview Study Guide Questions And Correct Answers

Name a weakness {Ans: }Describe a experience with a difficult customer and how you handled it {Ans: While working for JCPenny I received a phone call from a customer who was angry because the Diamond Pearl earrings she wanted to buy were out of stock. I was the rep handing the hotline for customer inquiries. I understood the customer's frustration, and I apologized for the inconvenience. I looked up the inventory in the company database. I explained to the customer that her desired earrings would be out-of-stock for another two weeks. So I offered two potential solutions. My first solution was that we could send a similar pair of earrings the next day. The second solution was that we could schedule a delivery within two weeks with his desired Diamond pearl earrings and also jewelry cleaner and a extra back pieces to the earrings for free for the inconvenience. The customer appreciated that he had a choice in what to do, and she decided to wait the extra two weeks for her preferred earrings. The earrings and extra items were delivered within the two-week time frame, and she gave us a five-star review for service on her post-purchase