Geb 3213 Fsu Exam 2 Study Guide (Latest 2024 / 2025 )

Emotional Intelligence (EI) {Ans: - "The ability to understand, manage, and effectively express one's own feelings, as well as engage and navigate successfully with those of others" - Strengthens business relationships}Stress Face {Ans: Clenched jaw, tightened neck, and furrowed brow is an dead giveaway that someone is under a lot of stress}Proactive Behavior {Ans: - Ruled by logic, taking a deep breath before responding - Being self-aware enough to realize why you feel a certain way in a stressful situation and learning to anticipate your future behavior}Reducing the Fear of Rejection {Ans: Take a step back and keep things in perspective, find other ways to think about your situation, stay positive, expand your way of thinking to consider more than just the bad stuff that might happen}Situational Awareness {Ans: - Meeting someone you don't know in either a strictly professional or social setting - Working with core group of coworkers, correct etiquette in office - Need to learn how to develop interpersonal relationships, read people, and respond accordingly - Need a healthy level of self-awareness when it comes to how and what your communicating}Physical Noise {Ans: - Everything in your external environment - Actual