Lean Six Sigma Green Belt Study Guide Graded A+

5S stands for...? {Ans: Sort, Straighten, Shine, Standardize, Sustain}What is the difference between common cause variation and special cause vartiation? {Ans: Common cause variation: A class of variation that is natural, predictable or inherent in a system. Special cause variation: A shift in output caused by a specific factor. It can be accounted for directly and potentially removed and is a measure of process control.}This "Mechanical" lens tool involves identifying categories or groupings relevant to the problem at hand and building "swim lanes" into a process flowchart with the goal of reducing movement back-and-forth between swim lanes {Ans: Cross-functional Flowchart}The Voice of the Customer (VoC) refers to... {Ans: An in-depth method for identifying and quantifying customer values, customer expectations, preferences and aversions.}What does DOWNTIME stand for? {Ans: Further categorization of non-value-added activities (Muda waste) Defects Overproduction Waiting Non-used Talent Transportation Inventory Motion Excess Processing}The first step of the %C%A lens tool is... {Ans: Flowchart the process (detailed)}