SaaS refers to a. supplying online access over networks to storage devices and storage area network technology b. managing combinations of applications, networks, systems, storage, and security as well as providing Web site and systems performance monitoring to subscribers over the internet c. hosting and managing access to software applications delivered over the internet to clients on a subscription basis d. none of the above {Ans: hosting and managing access to software applications delivered over the internet to clients on a subscription basis}__________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization. a. Management information systems b. knowledge management systems c. computer information systems d. information systems e. customer relationship management systems {Ans: knowledge management systems}Which of the following is not a characteristic of packet switching? a. Packets travel independently of each other b. Packets are routed through many different paths c. Packet switching requires point-to-point circuits d. packets include data for checking transmission errors e. packet switching makes efficient use of a networks communications capacity {Ans: c. Packet switching requires point-to-point circuits}Zero defects cannot be achieved in larger software programs because fully testing programs