At&t New Hire Test 62 Correctly Answered Questions Latest Update

What is the first thing you do once you have accessed an account and why is it important? {Ans: Tenure. Let's them know we appreciate them.}Where is the deposit notification found in a customer account? {Ans: On the right side column with the customer name and number}What do we us OPUS for? {Ans: Upgrades, Account changes, Card bill payments, activations, wired, etc.}What is the difference between the financial impact of a customer doing NEXT on a 7GB+ Vs. a 6GB or less? {Ans: For us: less money for customer: bigger discount on 7GB+ plan}How much time is allowed for Facebook, personal email, etc? {Ans: none}What do you always do to a phone that is being returned? What step MUST ABSOLUTELY be done on any iPhone that is being returned? Explain why this is so important. {Ans: erase all content and settings, make sure find my iphone is turned off for apple devices, have all required return documents filled out}