ODMHSAS HEALTHCARE BEHAVIORAL MANAGEMENT FINAL REVIEW EXAM CHAPTER 4,1,11,9 AND 25 UPDATED QUESTIONS AND ANSWERS :ealth Care Management: Chapter 4 Organizational Behavior and Management Thinking Soft Skills thinking skills socioemotional skills thinking skills critical thinking, reasoning, problem-solving, decision making, and flexibility socioemotional skills interpersonal relations, teamwork, communication, empathy, self-awareness, and self-discipline organizational behavior is a broad area of management that studies how people act in organizations cognition refers to the mental process involved in thinking, including perceiving and attending to information, processing information, and orderinginformation to create meaning that is the basis for choosing, acting, learning, and other human activities. social cognition is the study of how people make sense of other people and themselves emotions our feelings towards people, things, or events, are not separate from thinking managers task are divided into 3 main kinds of work 1. information role 2. decisional role 3. interpersonal role information role where the manager acts as a monitor, disseminator, and spokesperson decisional role where the manager acts as an entrepreneur, disturbance handler, and resource allocator interpersonal role where the manager acts as a negotiator, leader, liaison, and figurehead non-irrational thinking simply means much of the time our brains do not engage in