6. Governance {Ans: reviews criteria, communication, and retention issues related to Board membership, and helps clarify the Board's role and responsibilities.}3. Complaints {Ans: reviews, monitors, and addresses complaints against TICO and makes recommendations regarding TICO's complaints procedures and standards.}8. Alternate Finance {Ans: makes recommendations to the Board with respect to alternative methods of financing the Travel Industry Compensation Fund.}2. Compensation Fund - {Ans: reviews and makes recommendationsto the Board regarding the payment of claims against the fund.}The Travel Industry Compensation Fund (or, simply, Compensation Fund) {Ans: refunds (fully or in part) eligible consumers who bought travel services from an Ontario-registered travel agency but did not receive them because of the bankruptcy or insolvency of a registrant or an airline or cruise line end supplier.}4. E-Commerce {Ans: reviews e-commerce issues to identify challenges and make recommendations regarding consumer protection and the delivery of TICO's services through the Internet.}