Mptc Lynnfield 2nd Roc Final Exam- Communication Skills Set Questions And Answers

Officer Allen responded to investigate a domestic violence assault. While interviewing the victim, Officer Allen used active strategies when making the following statements. Which statement best represents acknowledging? {Ans: "I see you are upset and have every right to be."}Which of the following is NOT one of the characteristics of effective problem solving models? {Ans: Immediate}Officer Kline just found a homeless person sleeping in an alley. Officer Kline thinks homeless people are lazy and refuse to work. Officer Kline is unable to realize, or even consider, that the homeless man she just found actually works five days a week. Which answer below best describes Officer Kline's personal bias toward the homeless man? {Ans: confirmation}Which activity below would be done during the Spotting phase of SERVE? {Ans: Confirm the problem exists and poses harm.}Larry openly tells his co-worker that "he hates all teenagers because they are disrespectful liars." Which answer below best describes Larry's personal bias toward teenagers? {Ans: Explicit}Police officer Adams sets aside individual concerns to pursue the common goals of public safety and security. Which answer below best describes the shared "Who We Are" value demonstrated by Officer Adams? {Ans: Leadership}