TRANSACTIONAL -TRANSFORMATIONAL -What is the ACRONYM to help the flight Attendant to successfully interact
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with customers who may be tense, upset, or angry? What does each letter stand for?
INTEGRITY -
RESPECT -
TEAMWORK
Once a customer deplanes, may they re-board?
Individuals with a disability may pre-board but cannot be ___________ to do so?
Special assistance customers are customers who may require additional assistance from the
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