Publix Grocery Knowledge Exam Questions (30 Terms) With Verified Definitions Updated 2024

Planning-to-sell Program {Ans: Expose customers to new ideas and products by selecting focus items from the Weekly Ad to promote}Dynamic Selling Steps {Ans: -Greet -Discover -Recommend -Close}Order of Stocking {Ans: 1. Stocking outs/holes 2. Lows 3. Sale items 4. All other items}MASC {Ans: Minimum acceptable shelf condition}Publix Guarantee {Ans: " We will never knowingly disappoint you. If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request."}Areas to Face {Ans: You should only face these areas: -The top and bottom shelves of all frozen food cases -All of the dairy department, including processed meat and cheese -All lobby and endcap displays throughout the store -Any items whose shelf capacity is far greater than the case pack and the typical weekly sales for the item}