Cpace Practice Test 3 Study Guide Rated A+

Of the following, which would NOT be used to measure the "Others' perception" phase of the Self Assessment Model? a. Assessment activities. b. Internal reflection. c. Questionnaires completed by others. d. 360 degree profiles {Ans: Correct Answer: b. Internal reflection. Explanation: Correct answer: Internal reflection When conducting the others' perception step, activities should be geared to obtaining outside information about oneself. Internal reflection would be appropriate for the "Self awareness" phase of the model.}How is the total quality management element, "eradication of short term goals" used? Establish goals at the beginning. Understand the employees' jobs, concerns and motivations in order to promote respect, honesty and integrity. Focus on the long term perspective rather than short term. Promote open communication and create plans and structures. {Ans: Correct answer: Focus on the long term perspective rather than short term Explanation: In 1986, Edward Deming created 14 principles with regard to total quality management. Of the fourteen, he established five key elements: change agent, teamwork, continuous improvement, trust building and the eradication of short term goals.}The morale in a school is being undermined by two teachers who seem to complain about everything. How should the principal deal with this situation? Ignore