CommunicationCustomerClientActive listeningContact pointAttitudeSkillVerbalNonverbalAcceptanceAngerBargainingBereavementCopingDenialDepressionEmpathyGriefHospiceMorgueMourningMortalityPallationPostmortemSympathyterminal illnessRigor MortisQuality Customer ServiceEffective CommunicationForms of Communication
Contact point {Ans: The physical location a customer goes to obtain a service}When does the HIPAA privacy rule apply to PHI {Ans: It only applies when PHI is in electronic form}When do you receive an IREC ? {Ans: When you have an overnight stay in hospital. Either HREC or OREC can receive an IREC}Email Etiquette {Ans: Use correct spelling. Address customers concerns in a clear and concise, professional manner. PROOFREAD your email.}Grief {Ans: The emotional feeling of pain and distress that a person experiences as a reaction to loss}Lawful consent {Ans: The patient must have made a knowledgeable decision with full awareness of the consequences}