Six Sigma Yellow Belt Certification Study Guide Questions And Correct Answers

Is VOC or CTQ more specific? What does they stand for? {Ans: VOC: voice of customer. Unspecific. CTQ: critical to quality, it breaks down VOC into measurable components}What does toll gate review do? {Ans: checkpoint of each phase to see if work progressed as planned. It also helps determine if there is need to go on to the next phase. Carried by sponsors and stakeholders.}What are some elements of meeting management? {Ans: agenda, meeting minutes, time management, require pre-work from participants, ensure right people in the meeting, ensure right technical resources.}What are team life cycle (team stages)? {Ans: Forming, storming, norming, performing, adjourning (breaking up)}What does a check sheet do? {Ans: Manually record observations and events for a certain period of time}What is the tree diagram? {Ans: A diagram that subdivide groups through branches. It is a project management tool}