Com-312 Test 2 |131 Questions| With Correct Answers.

does competition or collaboration produce more productivity? {Ans: collaboration, so no one loses self-esteem}Forgiving oneself can be particularly difficult because it requires that we reconcile {Ans: two different images of ourselves: the person we think we are and the person who caused someone harm}anger {Ans: a strong feeling of displeasure, a reaction to a perceived threat to person, belongings, or identity that can range in intensity from mild irritation to frustration and rage "anger is the feeling connected to a perceived unfairness or injustice"}Verbal abuse leads to {Ans: escalation or withdrawal, hinders conflict resolution, and lowers the dignity and self-esteem of all parties.}Conflicts that are worked out in the mid-range of the level of emotional intensity resolve {Ans: more effectively than those that are left unexpressed or are handled with unrestrained emotion.}inter-personal negotiation {Ans: (1) use the principles of argumentation with compassion (2) reaffirm your opponent's sense of competence (3) allow opponents to finish what they are saying (4) emphasize equality (5) emphasize shared attitudes (6) show opponents you are interested in their views (7) use a somewhat subdued, calm delivery (8) control the pace of the argument (9) allow your opponent to save