C {Ans: Which term listed below identifies the shortest phase of hair growth? a. telogen b. anagen c. catagen d. interphase}D {Ans: Which of the following actions is NOT a purpose of the greeting phase? a. break the ice b. begin building rapport c. learn the client's name d. establish key contact information}C {Ans: Which phase of the service consulation educates the client regarding the needs of the skin as well as beneficial products and services? a. greeting b. delivery c. agreement d. ask, analyze, assess}B {Ans: How long does the telogen or resting phase of hair growth last? a. 1 to 3 wks b. 4 to 12 wks c. 14 to 20 wks. d. 25 to 30 wks.}B {Ans: How many methods of electrolysis are available? a. two b. three c. four d. five}B {Ans: what is generally the maximum time chemical depilatories are left on the skin? a. 5 minutes b. 10 minutes c. 15 minutes d. 20 minutes}