Chapter One - Test Bank Questions And Answers 100% Verified A+ Guaranteed

Which of the following is not a typical service attribute? a.intangible product b.easy to store c.customer interaction is high d.simultaneous production and consumption e.difficult to resell {Ans: b.easy to store}Productivity measurement is complicated by: a.the competition's output b.the fact that precise units of measure are often unavailable c.stable quality d.the workforce size e.the type of equipment used {Ans: b.the fact that precise units of measure are often unavailable}Reasons to study Operations Management include: a.studying why people organize themselves for free enterprise b.knowing how goods and services are consumed c.understanding what human resource managers do d.learning about a costly part of the enterprise e.all of the above {Ans: d.learning about a costly part of the enterprise}The Ten Critical Decisions of Operations Management include: a.Layout strategy b.Maintenance c.Process and capacity design d.Managing quality e.all of the above {Ans: e.all of the above}The Ten Critical Decisions of Operations Management include: a.Finance/accounting b.Advertising c.Process and capacity design d.Pricing e.all of the above {Ans: c.Process and capacity design}An operations task performed at Hard Rock Café is: a.borrowing funds to build a new restaurant b.advertising changes in the restaurant menu c.calculating restaurant profit and loss d.preparing employee schedules e.all of the