What is Program Management? {Ans: set of processes required to build, maintain and monitor the ITAM core competency}What is chargeback? {Ans: amount of compensation required for a service or piece of equipment provided by another department within the same organization}What three aspects does ITAM manage? {Ans: Financial, Contractual, and Inventory}What is churn? {Ans: total amount of assets entering org vs total amount leaving org}What are the goals of the use of software? {Ans: customer satisfaction, cost effectiveness, risk reduction, strategic planning, and decision support}RFI {Ans: Price has not been requested, no selection is made investigation document searching for research on vendor candidates}