Nsg-310 Exam 2 With Verified Answers

quality improvement processes {Ans: -for quality control in healthcare, if you cannot measure it, you cannot improve it}cultural competence achieved by addressing {Ans: -governance -leadership -workforce -communication -language assistance -engagement -continous improvement -accountability}Institute of Medicine (IOM) {Ans: -5 reports of safety and quality of healthcare -accurate, complete communication is one of it's goals- standardization for communication tools (SBAR)}Civil Service Reform Act of 1978 {Ans: federal employees -employment rights of state employees governed by each state's public employee statutes}safety primers and quality indicators {Ans: -preventable adverse events -ameliorable adverse events -adverse events due to negligence -near miss -error}regulatory power {Ans: rules and regulations for licensure, education and practice}