Introduction to Paperless officeStrong demand continues for document imaging technology as enterprises look to automate document-centric processes and reduce the costs of managing and distributing paper documents.Document imaging technology remains of interest to Gartner clients looking at first-time implementations or at replacing older departmental systems in order to support business objectives relating to process improvement, cost reduction and compliance. Judging from their inquiries, many clients are confused about where to begin and the functional capabilities they must consider.Key FindingsThe need for intelligent capture from paper, email, faxes and forms has become critical in transactional content management applications. Nearly all solutions depend on capabilities such as optical character recognition and intelligent character recognition, page-level analytics, classification and process/data integration.Document imaging, one of the more mature enterprise content management (ECM) technologies, has proved its business value repeatedly since the mid-1980s, and demand for it remains strong, with approximately 1,000 searches on gartner.com for document imaging and document scanning in the past 12 months. Much of that demand is fueled by companies looking to get paper documents into Microsoft SharePoint libraries and Team Sites.Document imaging is often the starting point for broader ECM initiatives and can