All the following demonstrate quality control EXCEPT: Select one: a. proper documentation b. treating every customer properly c. testing with control samples d. monitored test methodology e. calibrating equipment {Ans: b. treating every customer properly}A routine analysis of urine is made up of which of the following sets of examinations? Select one: a. microscopic, chemical, physical b. reagent, chemical, physical c. visual, culture, reagent d. microscopic, reagent, chemical e. microscopic, analytic, chemical {Ans: a. microscopic, chemical, physical}If you have an appointment scheduled for a patient who speaks English as a 2nd language, which communication technique would be the most effective at the time of their visit to your office? Select one: a. communicating everything in writing b. having an interpreter present c. using nonverbal communication d. making eye contact e. speaking slowly and clearly {Ans: b. having an interpreter present}A capillary blood sample will be diluted with tissue fluid if: Select one: a. the thumb is used b. it is immersed in cool water c. the sides of the finger are gently rubbed d. the 1st drop is discarded e. the finger is squeezed excessively {Ans: e. the finger is squeezed excessively}The measure of the degree