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To many researchers and managers, shared common values lie at the heart of organizational culture. {Ans: true}____________ are groups of individuals with a unique pattern of values and philosophy that is NOT inconsistent with the organization's dominant values and philosophy. {Ans: subcultures}Engaged employees are more likely to help their colleagues when needed and volunteer to take on extra assignments. These actions are often referred to as: {Ans: organizational citizen behaviors}The central assumption behind the GLOBE theoretical model is that similar attributes and entities across cultures are most effective in organizations. {Ans: false}To help avoid the dangers of charisma, leaders should reduce __________. {Ans: power distance}Which approach to conflict management can be best described as both highly cooperative and highly assertive? {Ans: collaboration}During conflict situation, Kyle is cooperative but unassertive with his employees. He tries to smooth over their differences but it only produces a false sense of harmony among them. Which type of conflict management style is Kyle using? {Ans: accommodation}The team decision technique of ___________ asks everyone to respond individually and in writing to a basic question such as: "What should be done to improve the effectiveness of this work team?"